MailTrix can help.

System Auditing
MailTrix tracks and reports detailed usage information for each mail account in your network. The reports that are automatically generated enable system administrators to audit consumption and intelligently manage e-mail resources. Through proactive management of e-mail resources, organizations can operate more efficiently and reduce overall e-mail costs.

• Inactivity reports identify idle accounts, enabling administrators to re-issue costly mailbox licenses and recover server disk space.
• Usage reports identify the top ten accounts on each server in many resource categories, including disk space consumption, number and size of messages sent and received, and general e-mail activity.
• Automatic e-mail notifications identify excessive use of resources such as server disk space, encouraging end-user responsibility and avoiding administrator intervention.

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E-Mail Usage Analysis
MailTrix provides insight into e-mail usage trends across the enterprise. A wide-range of standard reports and views offer a straightforward indication of what is occurring in the messaging environment. Administrators and system planners, armed with information provided by MailTrix, can effectively manage the current messaging environment and properly plan for its future growth and success.

• MailTrix tracks all e-mail resources, including disk space, message traffic, and account activity, generating reports identifying total, peak, and average usage in each category.
• All data points are summarized to the server, department, and enterprise level.
• Report views and graphs compare data points over time, indicating growth and changes on a month to month basis.

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Detailed Internet Usage
MailTrix keeps track of each domain or specific Internet address with whom each mail user is communicating.  Tables for each mail account indicate how many messages are sent to and received from each domain or address.  Message sizes are also tallied.  Data allows administrators to determine if e-mail policies and guidelines are being followed, as well as identify potentially compromising situations such as improper communication with competitors or inappropriate content sites.

Additionally, MailTrix identifies the quantity and volume of messages transferred between each Notes mail server and a specific Internet domain.  Statisical documents provide detail as to which specific Notes mail accounts are communicating with addresses at the domain.  Views allow administrators to determine which domains are the most heavily trafficked in terms of number or sizes of messages transmitted, as well as by the largest number of unique users communicating with the domain.  Reports in the MailTrix Report database summarize Internet domain communications, identifying what percentage of overall Internet traffic is being exchanged between each domain.

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Service Level Agreement Management
Most organizations administer e-mail as a critical business function, and success is usually measured on two factors -- service availability and performance. With its robust assessment of message delivery times and mail server process availability, MailTrix provides the facilities for organizations to monitor, report, and manage service level agreements (SLAs).  More importantly, the analysis provided by the solution can help management properly determine SLA targets so that expectations can be properly set and met. MailTrix can help you determine that on average 95% of messages are delivered in under 5 minutes, and that the mail servers are operational 99% of the time, so that you do not over-commit on service delivery.

• MailTrix keeps track of the average and long delivery time of messages between each server in your network and to the Internet gateway. Additionally, the software keeps track of the number and percentage of messages delivered in three definable time periods.
• All Notes server processes are tracked for starts, stops, and aborts. Total uptime and downtime, as well as percentages are tabulated for all hours of the day as well as during business hours.
• All data points are recorded on a day to day basis, with summary reporting indicating monthly values aggregated by server and enterprise totals.

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E-mail Cost Reporting
MailTrix enables organizations to develop a usage-based, cost-recovery process for messaging resources. Usage based cost recovery has been proven to encourage more responsible use of messaging resources, and is widely considered the most equitable allocation of messaging costs. Even if an organization chooses not to completely implement an end to end cost recovery solution, publishing of cost data to the end-user community can have a dramatic impact on curbing resource consumption.

• MailTrix allows organizations to specify rates for many e-mail data points, including account registration fee, disk space charges, and message traffic charges.
• Tiered pricing models are accommodated through a flexible rate table specification.
• Built-in account registry database provides linkage to non-e-mail attributes, allowing reports to be sorted and arranged by business division or internal billing codes.
• Automatically generated cost summary reports identify total cost recovery, average account costs, as well as percentage of cost recovered from each e-mail resource.
• Detailed cost reports identify costs to the end-user community and can serve as automated data feeds to external accounting systems to complete the cost recovery solution.

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Message Traffic Analysis
MailTrix's in depth analysis of e-mail traffic patterns assist system administrators in the development of an efficient mail delivery service. By tracking and reporting all aspects of message routing and deliveries, MailTrix provides system planners with the tools to properly accommodate the various paths that messages will take from sender to recipient.

• MailTrix breaks down message traffic into three primary categories: local traffic indicates the routing of mail between users on the same server, Notes traffic identifies deliveries passed between separate Notes servers, and Internet traffic is identified as passing through the Internet gateway.
• All message traffic is further broken down to identify the number of messages sent and received, as well as the size of those messages.
• Detailed statistics in each messaging category are collected and attributed to each mail account in the network.
• Summary reports identify relative percentages in each category, as well as total, peak, and average values. Top ten lists identify top accounts contributing to each category.
• Traffic summaries are provided by server, department, and for the entire enterprise, while summary views identify changes from month to month.

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Straightforward Use & Administration
MailTrix is the only complete, Domino based messaging metrics solution for Lotus Notes. The application is built 100% from LotusScript, and delivered as a series of native Lotus Notes databases. As such, setup and installation, as well as security and management, tap into the robust services provided by your Domino environment.

• Easy to configure application database centralizes all MailTrix administration. Simply identify each Notes mail server and a central application server - MailTrix takes care of the rest.
• A built in software distribution procedure installs and configures MailTrix on your servers with a click of a button.
• Automatically scheduled LotusScript agent performs all of MailTrix's complex data collection, management, and publishing routines. Default schedule of MailTrix activities perform operations during non-peak hours, resulting in minimal impact on production servers.
• Domino based data publishing model enables anyone with a Notes client or Web browser to access reports.
• Robust security model built into Lotus Notes provides precise control over report contents and statistical data.
• LotusScript architecture ensures portability across all supported Domino operating system platforms and provides non-invasive access to sensitive server inner workings.

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Advanced Integration Options
While MailTrix operates effectively as a turnkey solution, it also offers a considerable amount of flexibility and customization. Notes system integrators can easily customize and expand the system to meet an organization's unique requirements.

• Open report database design allows for custom tailored report forms that can sport company logos, color schemes, and layouts.
• Configurable report generator allows for introduction of new reports, which can summarize and present statistical data in a myriad of ways.
• Data mapping facilities allow integration of organizational data such as department and billing code information from the Notes name and address book.
• System integrators can tap MailTrix's open, Notes based statistical database to extract collected information and feed other enterprise resource planning systems.

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Some corporations still think managing the activity of a large distributed mail system is a costly and colossal task that strains precious resources. Think again.

MailTrix from OpenScope is a complete e-mail metric system that collects, stores, and publishes information for the Lotus Notes & Domino messaging platform. You can track information, measure e-mail activities and monitor your entire messaging environment. It's easy and cost effective. In other words, you can stay at the top of your game without breaking a sweat.

MailTrix covers all your crucial needs with powerful tools to generate an array of reports and information. Better still, that information is automatically published to administrators and your user community through Domino's standard document publishing model that strengthens your company intranet. No need to deploy additional software to access the information - a simple Notes client or Web browser (via Domino Web server) will do. Best of all, MailTrix's custom e-mail based reporting generates proactive participation by identifying consumption on an individual basis.

Clients from small businesses to Fortune 500 companies agree that MailTrix makes electronic messaging easier, more manageable, and cost effective. Case in point: one Lotus Notes site recently reported a 15% reduction in disk space consumption by using MailTrix disk reporting and notification services and the recovery of hundreds of unused client licenses through account inactivity reporting. The result: the company was able to eliminate the need to purchase additional servers and client software, resulting in a considerable cost savings.

Access. Communication. Action.

MailTrix was designed for one purpose: to increase your productivity, improve your response time, and reduce the costs of managing your e-mail system.

These are critical to building and maintaining a competitive edge in this fast-paced global economy. And OpenScope makes them as simple and fundamental as our philosophy. You see, at OpenScope, we think it's shortsighted to develop new technologies that alter your business processes. We prefer to develop innovative technologies that give you better, easier and more cost-effective ways to manage the ones you have.

Your investment in Lotus Notes technology is a sound one. MailTrix maximizes your investment by adding valuable elements that make your e-mail system more manageable, more efficient and a greater asset to your business.

MailTrix, the only complete, Domino based e-mail metric system for Lotus Notes.

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